Support for Echo Device

Facing Trouble while setting up Echo Device? Or Echo device is not reponding?

Read helpful Troubleshooting and setup guides to fix your Echo device.

Call Toll Free 1-877-773-5402

Alexa, "Play Classical Music"
Support For amazon Echo

Troubleshoot Echo Alexa Device

Get the informational guides, including the best DIY methods. Helping you with easy and simple solutions to most complicated issues, here you’ll surely get worthy results.Below are most common issues with echo speakers.

Most Common Issues with Amazon Echo

The Echo Alexa device is vulnerable to many technical issues. Thus, it becomes obligatory to find these problems and match up with the right solution.

  • Getting Error while downloading Alexa app.
  • Echo Device can't see Wifi networks.
  • Echo only playing sample music.
  • Wifi network Keep disconnecting from echo speakers.
  • Alexa Says" I am having trouble understanding you".
  • Echo device cant play amazon prime music.
  • Unable to Setup Pandora on Alexa device.
  • Problems of Amazon Echo Set up
  • Echo not connecting to wifi after Modem Changed.
  • Non-functioning Bluetooth speakers
  • The red light display on surface and echo not responding
  • Echo Audio Is Distorted & Muffed.
  • Changed Location and suddenly, Echo stopped working
  • Echo Doesn't Connect to an External Speaker

Troubleshoot Echo Set up Errors

Does Echo setup error 12:2:15:10.1, echo registration error 10:2:12:3:1, 10:1:113:40:1, 10:2:17:5:1 or Alexa 12:x:x:x error- stopping you from completing Amazon Echo Setup?

Then reach the relevant. guides to troubleshooting echo setup problem.

Fix Echo Wi-Fi Connectivity Issues

When Echo device doesn’t connect to Wi-Fi or displays 7:3:0:0:1 error, have streaming issues or keeps losing connection to Wi-Fi, then look for appropriate answers.

For the same purpose, check troubleshooting guides to fix ‘Echo won’t connect to Wi-Fi’ error.

Troubleshoot Echo Music Issues(Learn to Setup music in Echo)

If Echo device plays only sample songs, displays error setting up Pandora or Amazon Prime Music, or cannot find or import music files, explore the solutions here.

Read the step by step guided information to know and Setup Echo Music problems.

Troubleshoot smart home and hub issues.

Having Trouble Connecting Echo to a BT Home Hub Router or unable to connect smart home devices to Echo? Then, stop hovering around and get answers here!

Providing the best possible solution, explore the guides to know how and which compatible devices can easily connect with Echo..

Are Amazon Echo's issues bothering you? Feel free to contact us at

1-877-773-5402 (US/Canada)



Setup Your Amazon Echo Device

Does it seem difficult to setup Echo? You can follow some of the crucial tips in this context and see, if the issue is resolved at your end only.If not, you can seek help from support team and set up your device perfectly.

  1. Unpack your received Amazon Echo and place it near an electric socket.
  2. Note: Keep the device at least eight inches from a wall and window for avoiding other sounds obstruction.
  3. You can place your Echo device anywhere in house or office near the socket.Just make sure to place it near router
  4. Once the echo device turn on, you can see changing light rings at the top of device.
  5. If you are doing fresh setup, your echo will be in setup mode automatically
  6. If you are setting up your device after resetting, you have to press and hold "Action" button for few sections until you see orange light ring at the of the device
  7. Next, Download the Alexa App on your phone or computer that you wish to connect with Echo device.
  8. Once the App is installed successfully, login Amazon account to complete the setup process of the Echo device.
  9. If it’s a fresh setup i.e. your Amazon account has no other added device in the list, you’ll be automatically redirect to “Setup a new device” button.Else navigate to "settings"> "setup a new device" and choose the device you want to setup from the list.
  10. In next screen, choose your country langauge e.g if you bought echo from US then, choose "English(US)" and click "next"
  11. Now, Click on "Connect to wifi". If your device is not connected to wifi automtically then, navigate to your computer or mobile wireless setting. From the list of avaliable networks, choose a network with format "Amazon-XXX"
  12. Alexa Device will confirm it by saying " your echo is now connected"
  13. In next screen, you have to connect your echo device with router wifi.Just select your router SSID name click on it and enter the credential.
  14. In few seconds your device will be connected and Alexa will confirm by saying "your setup process is completed". And you will see an introductory video .
  15. Once you are connected with your Echo device, start communicating by giving instructions to it.
  16. In case, the problem persists then, contact support team 1-877-773-5402.
  17. Apart from these issues, if you're struggling with any other Echo features like playing music, get in touch with Support for Echo and get an instant fix.
Amazon Echo Setup

Why Smart Dot Support For Echo Speakers

More than tech support--People support

Certified Technicians

Third Party Support

Smart Dot Support is an independent and third party Tech support provider for all Smart Home Devices. Expert in resolving software issues, you can contact us for Echo and other related products services 24/7 in 365 days.

24 * 7 Support

Contact Support For Echo

For all Amazon Products under warranty, contact the manufacturer on 1-877-385-9365. In case, your problem for Echo devices still persist, you can dial 1-877-773-5402 and get the accurate + valuable result for the price you pay.

Immediate Assistance

Support Plans

We have varied Support service plans suiting our customer’s requirement and profit. However, if you don’t wish to purchase any of the designed Support Plan, we also offer one-time setup and software repair services at $49.99/-

Reliable and Efficient Response

30-Days Money Back Warranty

Get all your Echo device issues at Smart Dot Support and receive relevant solutions from experts. With no more hours of waiting, now get the answer right away! If failed to do so, you can get your money back within 30 days.

30-Days Money Back Guarantee

Services We Provide

Smart Dot has a well-versed team of Echo device experts, who can resolve all your related networking, software, basic and advanced issues within no time. But, the provided service plans doesn’t include any hardware replacement or repair.

Unable to Fix the Issue

If you can't find your Echo's technical problem defined above, call us. We can explain on call, what Techies for Echo device can do more for you.

To get the issue resolved or know more what we're capable of

Dial Toll-free 1-877-773-5402 (US/Canada)

Is Amazon Echo not Working?

Read the Step by step troublehsooting guides to fix your Echo Device.

  Wifi/Internet Issues

  1. Alexa won’t stay connected to WiFi - Echo WiFi Troubleshooting Guide
  2. Amazon Echo does not Respond-Not Hearing You Properly? - Total Solutions
  3. Echo WiFi Connectivity Issue - Channel Not Supported By Echo
  4. Solved- Amazon Echo Registration Failure -Alexa Error 10:2:12:3:1
  5. [Solved] Amazon Echo Error 7:3:0:0:1(WiFi) | Internet Not connecting
View More

  Echo Setup Issues

  1. Alexa won’t stay connected to WiFi - Echo WiFi Troubleshooting Guide
  2. Amazon Echo does not Respond-Not Hearing You Properly? - Total Solutions
  3. Solved- Amazon Echo Registration Failure -Alexa Error 10:2:12:3:1
  4. How to Setup & Troubleshoot Echo Setup Issues | 1-877-773-5402
View More

  Setup Prime Music

  1. Alexa app Stuck on Setup? | App Not Working (Problem Solved!!)
  2. Amazon Echo Playing Sample Song Only Rather Than the Original- Problem Solved!!
  3. [Solved] Amazon Echo Error 7:3:0:0:1(WiFi) | Internet Not connecting
View More

  Light Ring Status

  1. Understanding & Troubleshooting Red Light Ring in Amazon Echo
View More

  Smart Home Issues

  1. Guide - Setup smart lights for echo device | Philips, Smart-things Etc
  2. Alexa Philips Hue: Setup & Troubleshooting | 1-877-773-5402
View More

  Bluetooth Issues

  1. Bluetooth Compatibility Issues with Echo Devices- Solved!
View More

How to Get Support for Amazon Echo

While searching for an appropriate solution to your Amazon Echo problem, have you stuck in the middle of nowhere? Then, stop hovering around and check your Echo's warranty. If it's still valid, straightway get to Official Support.

Besides this, there are many other ways to receive genuine Support for Amazon Echo. Here are few popular contact options to troubleshoot the problems faster.

Online Guides

Troubleshooting guides and articles here, can surely help you resolve one of the most common Echo issues. Working as a great resource for all Echo users, these articles have helped people fix their problems on their own. So, to access these guides refer the troubleshooting section that relates to your problem and fix it immediately

Live Chat Support

Looking for instant fix to your echo device? Chat support is a better option. Saving your time from reading tutorials or searching other possible ways out, here you can directly ask for the help. All you need is write your Echo issue on chat support page with the device details. The time you click on chat button to get started, you'll directly get in touch with one of the experts.

Phone Support

People who can't wait to get their Echo device fixed must call on Support for Amazon Echo. Available round the clock at your services, you can dial 1-877-773-5402 (US/Canada) to talk with a live human. Striving their best to get your issue resolved, they'll surely not let you settle for anything other than the Best!

In brief, all these above-defined services are good value-for-money. However, we recommend consulting the manufacturer before contacting any third party support services.