Who we are
Our website address is https://www.smartdotsupport.com.
Information We Collect
Customers need to share their personal ID or other information with the Tech Support representative, as requested. Even during registration, the customer has to provide their personal details like name, postal code, email-address, Personal ID, and more for future informational and contact purposes.
During the tech support services, customers also need to provide the device-related information for effective and instant technical assistance. This device information may include information like your system data registry, model, and version of the device, hardware configuration, and error tracking files. Basically, this type of information is collected only for the enhanced tech support services.
Specific Purposes We Use Your Information for
- All your collected information is majorly used for processing Tech support request, transactions, and sending emails relating to products and your subscribed services.
- Your personal details and other provided information will not be transferred, shared, given, or exchanged, with any other company or individual, without your consent. However, if ordered by the court or any legal and authorized body, your information may be disclosed as applicable under the law.
- Else, we keep your personal and financial information secure. However, we do not guarantee the security of your information that you provide/ share with any other third party associated/ linked with the website.
- In case, the customer wishes to discontinue the services at any point of time, he/ she can do so by following the instructions for the same, given at the bottom of every email.
Using third-party diagnostic software, Smart Dot Support fixes ample of technological and computer issues. Smartdotsupport.com is neither the owner of this software nor responsible for any data collection method that software performs using those details.
How We Protect Your Information
Smart Dot Support has an access to advanced security measures and technology that prohibits the misuse and leakage of any of your personal information. Using Secure Socket Layer and payment gateway, all your credit/ sensitive information is transmitted securely to those with rights to access the system and thus, kept confidential.
Once the transaction completes, all the financial details will be deleted from the servers. However, your personal details are stored on a web host or our secure servers only.
Cookies on smartdotsupport.com website are used for collecting and storing the customer’s choices for future references and visitors preferences. This relevant information is also used for compilation of website activities, site traffic, and other data sent by the customers or visitors via the browser.