- Echo Dot
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Echo Doesn’t Connect to Dual Band WiFi Router- Need Help!
Do you know, more than 50 percent users of Amazon Echo are troubled by 'Echo doesn’t connect to Dual-band Wi-Fi router' issue like you? So, let’s fix it with the steps given in the guide ahead.
Generally, the Echo device fails to connect on Wi-Fi network because of the inaccurate router and Wi-Fi settings. As, Echo device works on 2.4GHz and 5.0GHz frequency, hence, it’s essential to make the network changes complying with these ranges.
In case the issue persists, your Echo device may need other hardware/software fixing.
Problems Associated with Echo Dual Band Router Connectivity
In this guide, you’ll find the solutions to the most common user’s issues like:
- Your device was unable to connect or Wi-Fi Connect Error 7:1:9:14:4
- Echo Won't See 5GHz Wi-Fi or 2.4GHz Wi-Fi
- Unable to detect either of the router bandwidth
- Amazon Echo fails to connect to Wi-Fi
- Amazon Echo keeps losing connection to Wi-Fi
- Echo Spot Intermittent Wi-Fi Issues
Now, before you get to the solutions, why not first confirm, whether your technical error is related to the Echo not connecting with Wi-Fi or not?
To know now let's check out the verified signs!
Echo Doesn’t Connect to Dual Band WI-FI Router: Know the Signs
Simply, check the light ring at the bottom of the Echo device. If the light turns white, it implies the Echo has an excellent connection with the router.
But, if the light turns orange, it means that there is no or poor Wi-Fi connection between the router and the Echo device.
That’s why your Amazon Echo fails to connect to Wi-Fi.
Now, LET Us explore the solution to your problem.
Situation 1: Amazon Echo Fails to Connect to Wi-Fi- Solved
Mostly, if SSID names are same or ‘SSID broadcast enabled’ is unchecked; the issue of Echo failing to connect with Wi-Fi arises.
Therefore, to connect the Echo with Dual-band Wi-Fi Router, first place the extender close to the router. Now,
- Enter IP address 192.168.1.254 in router settings.
- Next, change the Wi-Fi settings.
To do so, type the address saved in router settings on windows browser. Then, type username & password on the screen to display the router configuration.
Note: By default, username and password is ‘admin.’
- After successful login, select “Wi-Fi” or “Wireless” option to modify the settings.
- Then, change the settings of either 2.4GHz or 5.0GHz wireless network and then, look for the channel.
Here, we have explained the setting of a 5.0GHz wireless network.
- First, go to Wireless Network (5GHz a/n) section and check the box of “Enable SSID Broadcast”. Second, verify the set channel value. If it is set to Auto or some channel other than 36-48 or 149-161, change it with a value from this defined range.
Important: Select the channel value for 2.4 and 5.0 network, according to the defined ranges. In fact, try to set the maximum channel value for better results.
- Lastly, go to ‘Security options WPA-2PSK’ (above the wireless network section) and change the SSID name. Remember that these names for both 2.4 and 5.0 network must be different. Then, under ‘Security options’ section, select the radio button in front of WPA2-PSK [AES] and click the Apply
Finally, all you need to do is refresh your network list by restarting the router and Echo device. For improved connection, you will see the 5GHz network name on the available list of extended networks. Select this network and successfully, connect the Echo to Wi-Fi.
Situation 2: Your Device was Unable to Connect or Wi-Fi Connect Error 7:1:9:14:4- Solved
A user troubled by his Echo device not connecting to Wi-Fi once reported:
“I've been using the Echo trouble free for the past month, but after I changed the location, today it disconnects from my Wi-Fi network. Not sure why, because there were no problems with the network earlier. I've tried going through the Echo setup again (several times) and even placed my device back to where it was but I keep getting the message "Your device was unable to connect...", with the error code 7:1:9:14:4.”
Do you feel your problem is somewhat similar to this user? Then, with no more delays, follow the given instructions:
The solution even works for those troubled by the Wi-Fi connect error 7:1:9:14:4.
- With Echo failing to connect on 0GHz wireless network, try removing any interfering devices between your router and Echo. These interfering devices may include microwave, television, walls, and many more.
- Factory Reset is another quick fix that can resolve the issue. To implement it, all you need is a small pin or paper clip to press the Reset button of the Echo This button is mainly located either at the top or base, which you need to press for 3-5 seconds. During the process, the light turns off. Now, wait for the light ring to again turn on.
- Once it is done, open the downloaded Alexa app and connect it to the network.
- You can also try resetting the Wi-Fi or router settings other than rebooting all hardware.
Some users also reported that “Alexa was unable to connect all of a sudden to Wi-Fi and I'm getting this error "7:1:9:14:4" despite the fact that all the other devices in my network are connected just fine.”
In order to fix this Echo Wi-Fi problem, you must:
- Select the different wireless network as the current one may have become unreachable. For instance, if your currently selected network is 5.0GHz, switch to 2.4GHz for an immediate
- However, if you don’t tend to change your network profile, ensure that one or no other device is connected to the same network; unless the Echo doesn’t connect to Dual-band Wi-Fi router. This is because apartment complex on router gets dense, which is enough to interfere or disconnect your Echo device from Wi-Fi.
- You must also change the currently running channel on the router by visiting the wireless network on the browser. To know more on, how to change the channels on a network, refer to Situation 1.
Important: Try to keep your router and Echo Alexa device closer as it combats all sorts of interference.
Situation 3: Amazon Echo keeps losing Connection to Wi-Fi- Solved
The Echo Wi-Fi connectivity problem mainly arises due to unstable or weak internet connection.
So, enable ‘auto network switch’ setting on your phone and let the Echo device jump to a strong connection for a consistent data flow.
Note: The following instructions apply in Standard phone mode only.
- To begin, tap your finger on the message -“Your Internet connectivity is unstable.”
- If you get the next message, ”The Internet connection via this Wi-Fi network is unstable,” click on OK. During this action, check the box displaying option-“Do not show this message again” and tap on OK button. By this, you’ll activate the Auto network switch feature.
- Now, return to home screen and tap on settings. Next, select the Wi-Fi
- Then, click on the ‘More’ option or an icon at the top-right corner of the screen.
- Tap on Advanced and next, click on ‘Smart Network Switch’ option.
- Lastly, check the box of ‘Enable the switch’ and click on the OK button to continue.
Hence, you can resolve the Echo keeps disconnecting issue. In case, you’re unable to comprehend the solution, contact the Smart Dot experts for a smart fix or read Echo Keeps Disconnecting from WiFi Network.
Situation 4: Echo Won't See 5GHz WI-Fi or 2.4 GHz WI-Fi- Solved
If your Echo device suddenly stops seeing 2.4GHz or 5.0 GHz network, the problem mainly lies with the channel setting.
Either, it has been set to Auto or swapped with a channel that isn’t supported by any of these above networks. So, go to wireless settings (refer to Situation 1 for instructions) and change the channel for these networks.
For 2.4GHz, the channel range is 0-11, while
For 5.0GHz, the channel range is 36-48 or 149-165.
Once done, the Echo device should connect with Dual band router.
Situation 5: Echo Won't See Either (2.4GHz and 5.0GHz) of the Networks- Solved
In case, none of the networks is getting detected, the problem can be with the wireless card.
Here, you will not be able to detect the Wireless device or card; it implies that your device has a corrupt installation of network drivers. So, before you reinstall the wireless device or its drivers, ensure that the WI-FI is turned on.
Next, try to fix wireless card problems by:
- Checking and modifying the value of SSID and security key(refer Situation 1)
- Verifying the wireless connection is enabled
- Restoring Windows to earlier Copy
- Resetting Modem and Router
- Disabling Firewalls
We’re not through yet!
If none of these situations matches with your problem, look out for the following causes, explaining other ways to fix the problem.
Echo Spot Intermittent Wi-Fi Issues- Check Out the Solutions
Possibly, there are other reasons for Echo not connecting to Wi-Fi. You must check out in order to understand the problem with your device.
Later, you can find the best matching solution to fix the issue instantly.
Network Compatibility Issues
Your Amazon Echo has certain defined standards to connect with a network on the router. However, if the Alexa has network compatibility issues, network security issues, or there are issues from your Internet Service Provider (ISP), Echo won’t connect to Dual Band Wi-Fi Router.
Poorly Connected Extenders or Splitters
With the use of poorly connected extenders or splitters, the Alexa device may not receive or send the signals onto the Wi-Fi network, respectively.
Hence, make sure to use the best Wi-Fi extenders and splitters.
IP conflicting issues
If the IP address of your Echo and any other home device is same, you may get an IP conflicting error on screen. Therefore, assign a unique IP to your Echo and make sure that it’s the first to connect with your Dual Band Router.
Use of incorrect password on Alexa or your Wi-Fi network, will obviously not connect the Echo device to Dual-band Wi-Fi router. So, be alert while typing the password.
If your Echo device is running on 5.0 GHz, there are strong chances of Wi-Fi connectivity issues. It is because the frequency has trouble travelling through walls or longer distances.
Therefore, keep the minimum distance between the device and the router. Or, you can switch to a 2.4GHz frequency that can travel a bit longer.
Yes, you read it right- region or country change is another reason, why your Echo Doesn’t connect to Dual-band Wi-Fi router.
Therefore, whenever you face any such Echo connectivity issue; change the country settings on Echo device, in order to access all the features.
Tips to Quick Fix the Echo Dual-Band Wi-Fi Router Connectivity issues
All the Echo device users must be having different brand routers.
However, the solutions that we’ve shared for these above-defined reasons, will work on every router, irrespective of the model and make.
Here’s Your Instant Solution to fix Echo Doesn’t Connect To Dual Band Wi-Fi Router Issue:
- Turn off the router. Then, switch it on after 5 seconds. If the issue persists, fix the router settings or check for any hardware connectivity issues.
- Restart the Alexa: Start by unplugging the power adapter and then, plugging it back after few seconds.
- Verify the cables and ensure that they’re finger-tight.
- Place the Echo device minimum 8-inches away from the walls or floor. Also, preferably place it near the router. Also, ensure to keep it away from other interfering devices like television, microwave, etc.
- Disconnect the other devices connected to the network, as they may interfere in Echo Alexa performance.
- Update router firmware with the expert assistance because it needs core technical knowledge.
- Alexa only supports a bandwidth of 2.4 GHz and 5.0 GHz. So, for splitters, ensure to use the router bandwidth that is compatible with the Echo Alexa standards.
- Factory reset is another solution that is worth trying. All you need is a small pin or paper clip to press the Reset button of the Echo This button is mainly located either at the top or base, which you need to press for 3-5 seconds. During the process, the light will turn off. Now, wait for the light ring to again turn on.
Once it is done, open the downloaded Alexa app and connect your Echo onto the network.
- Sometimes, we forget to update the changed password on the device. As a result, Echo or router picks up the older saved password instead of the new one. Therefore, make sure to update the old password saved on the device with the new one. To abstain from such errors:
- Select a convenient password, which is easy to type and remember.
- Prevent the use of special characters, if allowed because this may decrease the typing errors.
To wrap up, all these quick fixes will surely help in overcoming ‘Echo Doesn’t Connect to Dual Band Wi-Fi Router’ issues. However, if the solutions above beat your brain, you avail support for echo on toll-free number 1-877-773-5402 (US/Canada) for assistance.