- Echo Dot
- Echo Plus
Echo Keeps Disconnecting from WiFi Network- 5 Possible Solutions
Do your Echo keeps disconnecting from WiFi network? Or,
Is your echo killing Internet connection on Netgear router?
Then, check out the following guide to know the tips to troubleshoot Wi-Fi connectivity issues.
What can you find?
Here you can get the solutions to issues like:
- Echo keeps disconnecting from WiFi
- Echo Keeps auto connecting to wrong wifi
- Your Echo Device Doesn't Connect to Wi-Fi (10:2:17:5:1 Error)
- Alexa keep getting Error 126.96.36.199.1 in echo
- Echo Alexa keeps losing Wi-Fi network
- Echo keep getting offline
Some other errors codes relating to Wi-Fi Connectivity and Internet issues, for which following solutions can work involve 7:3:4:4:1, 7:1:10:524:2, 7:1:10:12:2, and 7:3:4:4:1
Who are troubled by ‘Echo keeps losing Wi-Fi connection’ issue?
The issue of ‘Echo keeps losing connection’ mainly trouble users, who:
- Replaced their router with the new one
- Have weak or no Internet connection
- Have Network disruption problem
- Got a new Echo device and placed it far from the router
Whether the device is placed in office or home, follow the solutions given ahead to learn how to fix connectivity issues with the Echo device.
Echo Keeps Disconnecting from WiFi Network: Basic Troubleshooting
First thing first: Keep echo and Wi-Fi device close to each other.
Then, try the basic troubleshooting steps for a quick fix:
- To begin with, check if your device has latest Alexa app version installed or not. (In case, you haven’t downloaded, the latest version of Alexa app).
- Next, get rid of network congestion (To do so, remove all electronics and magnetic devices from echo device and wifi).
- Also, make sure to Switch off “Smart Network switch” from your mobile device.
Note: It is essential because when smart switch stays on, your Alexa will keep searching for strong network. In other words, Alexa will keep switching between mobile data and wifi, as per the signal strength.
Moreover, Alexa doesn’t support mobile data. Instead, it requires a dual-band router and an ad-hoc network.
So, ensure you have one!
- Next, restart your echo and wifi device and log out from Alexa app.
- Then, again login to Alexa app and try to connect your device to the 2.4 GHz network. In case, you’re looking for video streaming on devices like Echo Spot or Echo then, connect with the 5.0 GHz network.
- However, if nothing happens reset your device and setup from the scratch. For resetting your device, refer to the solution given at the end. And, for fresh setup, click here.
Now, you can try accessing your newly setup device.
In case, the Amazon Echo keeps dropping offline, follow the advanced troubleshooting steps for getting your device back in smooth functioning.
Echo Keeps Disconnecting from WiFi Network: Advanced Troubleshooting
Do your Echo keeps disconnecting from WiFi network? Well, the problem mainly occurs, if:
- The router has a faulty configuration, or
- The echo or mobile device has a faulty configuration
Let’s solve them one by one!
The answer to Router Faulty Configuration
Login to router portal. If you don’t know how to log in, perform the steps given below.
- Open your Internet Explorer or any other browser on your device.
- Then, type IP address or login address in the field.
Note: Each router has a different IP address and it is printed at the bottom of router hardware. In case, you can’t find it, simply go to this site and select your device to find IP address.
- Now, once you type the IP address in the browser field, it will open a login dashboard.
- Next, all you have to do is type the username and password to troubleshoot the error.
Note: The default username and password are written on the back of router hardware.
In case, you don’t know the login details, visit this link. There all you need is select the name of your router manufacturer and fetch the essential details.
In fact, you can also contact the device manufacturer for login details.
- Now, log in using the provided details and start troubleshooting ‘Echo keeps disconnecting from WiFi (error)’.
Router Settings to Fix Echo Connectivity Error
The following guide steps are mainly for Netgear Gennie router. So, the names and option may be a little bit different for other hardware. However, every router has an almost same configuration.
So, follow these steps and bring back your device in smooth operation.
- Under advanced settings, go to “Wireless Setting” option.
- In the next screen, check the network settings of 2.4 GHz and 5.0 GHz network of your Dual band router. and enable both the bands
- On the same page, check the SSID name for each network. It must be different, however, if it’s same, make changes as given in below screenshot.
- Each network range has certain defined channel value. If for Echo, it is set ‘Auto’, make necessary changes. The value range for each band type are as follows:
For 2.4 GHz: 0 - 11
and, for 5.0 GHz: 36-48 and 149-165
In case, the value for each band type is not Auto then, set it at the higher end from the above-given values.
- Also, disable the Doc protection else, your Alexa app will display error no. 7, 10, or 12. You may also face registration errors.
- Besides this, network security of your router must be set on WPA2-PSK [AES] and your IP must be static.
- Even the Guest login must be enabled so, you can sign in guest login feature under advanced settings option.
- Next, in the Alexa app, make sure your app and device are up-to-date.
Update Device Firmware
See these steps, if you aren’t aware of the firmware update process in Alexa app.
- Go to Alexa App. Next, in the app menu go to Settings option.
- In the next screen, select the device and scroll down to Device software version in about section.
- Click on this version and wait for the update to complete.
Important: Don’t command or access Alexa device unless the update is finished.
If you’ve any trouble updating device firmware, reboot your Echo device by pressing and holding the power button for 3 seconds. For Echo Look device, the process is the same. However, all you need to change is the action button i.e. you need to press Mic/Camera off button on the top of the device.
Shut Down proxy or VPN services
An activated Proxy server is another reason for Alexa changing wifi connection on its own.
So, to stop the fluctuating Echo device networks or block VPN services,
- Go to Network and Sharing Center on your system.
- Then, click on ‘Change Adapter settings’ option to open a new window displaying the list of networks.
- In the next step, check the available networks on the window. If it has any VPN enabled network, right click on it and select disable option from the sub-menu.
- Lastly, restart the network and check for your Wi-Fi connectivity with the Echo Alexa device.
for iOS turn off VPN as directed in the screenshot.
How to Reset Your Echo Device?
Was your Alexa device functioning properly unless you updated the system or made certain changes? Or, while trying to make changes to the system, is your device or software not responding?
Then, go for Factory reset. To start:
- Locate the reset button at the base of your Echo device. Now, arrange a paper clip or similar tool to press the reset button.
Important: The reset button is located inside a small hole at the base of the Echo device.
- You need to press and hold the reset button for a few seconds unless the Light ring of Echo device turns blue from orange.
- Then, you need to wait for the light ring to turn off then, turn on again. This time, the light ring turns and remains orange, indicating that it has entered the setup mode.
- Finally, open the Alexa app to connect your Echo device to both app and Wi-Fi network.
By this, all your previous made updates or changes to the device will get format. And, you can re-enter all the old settings to prevent Wi-Fi losing connection issue.
Note: After resetting the Alexa device, you’ll have to again register it on Amazon account and re-enter all the previous configuration to access it again.
Other Things in Check-List
To identify the real problem before troubleshooting Wi-Fi connectivity issues with Echo device:
- Firstly, ensure that there isn’t any internet outage.
- Secondly, check for the internet speed with speed meter online. As consistent and good internet speed is required for efficient working of Echo device.
- Next, verify the splitter’s bandwidth (if you’re using). You can even bypass the splitter and directly connect you Echo device to the router.
- Last but not the least, inspect and confirm that there must not be any problem with the router and modem connected to Alexa device. To check, you can try connecting some other device to your network hardware.
If your Echo WiFi connectivity issue is somewhat different from the one stated here, get an answer to your Echo keeps disconnecting from WiFi (issue) on 1-877-773-5402 (Echo Support toll-free) and have your device back in smooth operation.